All of our Media items are covered by our quality guarantee. Should you receive an item that does meet this criteria, we'll refund or replace the item in question.
If you feel as though you've received an item that is below our usual standards, please contact our Customer Service Team who will resolve the issue for you - please ensure that include your order number in all correspondence.
If you're returning a faulty Media item that is worth less than £5, we'll either replace (depending on stock levels) or refund the item without requesting for it to be returned back.
If you're returning a faulty Media item that is worth more than £5, we'll ask you to return it back to us whether you'd like a refund or a replacement. Upon receipt of the return, we'll issue a refund if you've asked for one. Replacements will be issued on the same day as your request depending on stock levels.
If we're unable to fulfil your request to replace the faulty item, a full refund will be issued back to your original payment method instead.
If you're returning a Media item that is simply unwanted, you must do so within 30 days of receiving your order. Any returns requests for unwanted Media after 30 days will not be accepted.
You can find full details on our returns policy and money back guarantee in our Terms and Conditions.