My device is faulty. What can I do?

If the fault hasn't been caused accidentally and you bought it less than a year ago, it's likely that your device is covered by musicMagpie under our FREE 12-month warranty.

You can return your faulty handset directly from My Account. Simply find the related order number, click on "return item" and choose your returns reason from the drop-down list. You'll then be able to generate a FREE returns label to return your device.

Please remember to remove the following before returning your device:

  • All security and parental locks
  • Your SIM card
  • Memory card (if applicable)
  • Your iCloud / Samsung / Google account

Need some help removing your iCloud account? Check out our handy article for some helpful tips.

Need some help removing your Samsung account? Check out this handy article for some helpful tips.

Further information on our 12-month warranty and our certified refurbishment process can be read here.

Have more questions? Contact Us