Please note: Your order may take longer to process than usual due to high demand on our delivery partners and social distancing measures at our warehouse. Our customer service team is also extremely busy, so we recommend checking out our FAQs if you have a query.

Why has my payment been declined?

If your payment has been declined, please check that your details are correct. It may be due to an incorrect expiry date, a mistyped CVV code or the card has expired.

If you continue to experience problems, please contact your card issuer directly. You’ll find their contact number on the back of your bank card.

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