If you have a question, or can't find your answer in our Help Centre, you have the option to contact our Live Chat team through the help widget. Our help widget will display on the bottom right hand corner of any of our web pages.
This is what our help widget looks like.
Clicking on the help widget will open a search box. Using an appropriate search term will surface any related FAQs to answer your query. For example, searching "refunds" will bring up any refund-related FAQs which you can browse for answers to your question.
Below, you can see the number of related articles you can browse related to "refunds". This can be applied to any search terms you wish to use to find the answer to your question.
If you still can't find the answer to your question at this stage, the Live Chat option will become available. Simply click the "live chat" option, fill out your name, email address and question to proceed.
Once you're finished, click "start chat" and you'll be connected to the next available member of our Customer Service team.