Can I cancel my rental agreement?

You can cancel your order up to the point of it reaching our dispatch process. If you want to cancel your order, we advise contacting our customer service team as quickly as possible. 

If your order has already been dispatched and you wish to cancel, you must return your device within 14 days, otherwise we’ll charge a £50 cancellation fee.  Simply log into My Account and find the relevant order to initiate your return.

Once your item has been received back, it will go through a condition review to ensure it is in the same condition as it was sent. If the phone passes the initial condition review and is returned within 14 days, we will refund your first payment. If your phone is returned within 14 days but fails the condition review, you will be charged a variable cost depending on the extent of the damage to the phone. The exact variable cost will be communicated to you by email.

If your phone is returned after 14 days and fails the condition review, you will be charged a variable cost depending on the extent of the damage to the phone as well as the cancellation fee of £50. The exact variable cost will be communicated to you by email.

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