How can I make a claim on my insurance?

 If you need to make a claim on your insurance for accidental damage, you can submit one using CityMain’s online claim form or by calling 0333 999 7920 (local rate). You can track the progress of your claims easily online, too.

To submit a claim, you’ll need to provide:

• Your Policy Reference Number – we'll email you the details of this once you’ve completed your order.
• The IMEI number of your phone – you can obtain this by finding it in the details of your rental order in My Account, or by typing *#06# on your phone’s keypad.

There is an excess amount to pay for successful claims which equate to the purchase value of your phone at the time you place your order. We will communicate the excess you’ll have to pay in the case of raising a claim in your insurance email at the time you place your order. Please refer to the purchase value and excess amount below as a guide:


Have more questions? Contact Us