If your phone is stolen
If your phone is stolen at any stage of your rental agreement, please let us know as soon as you can by contacting our customer support team through Live Chat, or by sending us an email. We will mark the device as lost or stolen on your rental agreement and block the device from being used. We will then attempt to collect a payment equivalent to the remaining months left on your rental agreement + the ‘retail value’ of the device within 7 days of the phone being reported as lost or stolen.
If your phone becomes lost
If you lose your phone, please contact us as soon as possible so we can block all services against GSMA’s IMEI database, including 3G, 4G and 5G to ensure no one can use your phones’ data. This works by submitting the IMEI number of the device to a blacklist, which halts all your phones’ cellular services.
Will my phone be blocked?
Yes. If your phone is reported as lost or stolen, all services on your phone will be blocked to prevent anyone else from using or accessing your data.