Please note: Your order may take longer to process than usual due to high demand on our delivery partners and social distancing measures at our warehouse. Our customer service team is also extremely busy, so we recommend checking out our FAQs if you have a query.

Are there any hidden costs?

No, every cost is made clear and presented upfront.   The main fee you will pay is your monthly rental cost.  We may also charge for the below: 

We accept that your phone will suffer from some wear and tear over the course of your rental. However, we may have to charge for repairs if you return the phone with damage that arises from what we consider to be beyond normal ‘fair wear and tear’ usage.  

Loss or Theft
 If your phone becomes lost or stolen, we will take the remaining payments of your rental agreement as a lump sum, the details of which will be communicated to you by email. We will give you 7 days’ notice before attempting to debit the amount from your account. 

Late payments 
If you miss a payment, we will notify you and give you the opportunity to catch up with no additional charge. However, we will add a late payment fee of £30 if your payment is more than 30 days overdue. On day 31 of a missed payment, your account will accrue 5% daily interest until the outstanding payment has been made, as outlined in the “key information” section of your rental agreement.  You will be able to view the entire breakdown of missed payments in the “manage payments” section of My Account. Please note: missing payments could make obtaining future credit more difficult. 

Cancellation Fee
If you choose to cancel your rental agreement and fail to return your phone within our “cooling off” period of 14 days, we will charge you a £50 cancellation fee. If you’re charged a cancellation fee, we’ll let you know by email. We will attempt to debit the cancellation fee from your account on the next working day.   



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