Are there any hidden costs?

No, every cost is made clear and presented upfront.   The main fee you will pay is your monthly rental cost.  We may also charge for the below: 

Pre-authorisation transaction
Upon verifying your payment details, a pre-authorisation transaction of £0.01 will be debited from your account. This is known as a 'shadow payment' and is taken to verify the authenticity of the card and registered account details from which your monthly rental cost will be debited. The pre-authorisation amount of £0.01 will be credited back to your account upon successful checkout, usually within 72 hours.

Damage 
We accept that your phone will suffer from some wear and tear over the course of your rental. However, we may have to charge for repairs if you return the phone with damage that arises from what we consider to be beyond normal ‘fair wear and tear’ usage.  

Loss or Theft
 If your phone becomes lost or stolen, we will take the remaining payments of your rental agreement as a lump sum, the details of which will be communicated to you by email. We will give you 7 days’ notice before attempting to debit the amount from your account. 

Late payments 
If you miss a payment, we will notify you and give you the opportunity to catch up with no additional charge. However, we will add a late payment fee of £30 if your payment is more than 30 days overdue. On day 31 of a missed payment, your account will accrue 5% daily interest until the outstanding payment has been made, as outlined in the “key information” section of your rental agreement.  You will be able to view the entire breakdown of missed payments in the “manage payments” section of My Account. Please note: missing payments could make obtaining future credit more difficult. 

Cancellation Fee
If you choose to cancel your rental agreement and fail to return your phone within our “cooling off” period of 14 days, we will charge you a £50 cancellation fee. If you’re charged a cancellation fee, we’ll let you know by email. We will attempt to debit the cancellation fee from your account on the next working day.   

 

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