How do I return my phone at the end of my rental agreement?

๐Ÿ“ฉ Within 14 days of your rental agreement coming to an end, we'll email you with some bespoke renewal options.

๐Ÿ‘‰ If you choose to upgrade to a newer model, or choose to cancel your current agreement, you'll need to return your phone back to us.

๐ŸŽซ Once you've completed your chosen renewal path, we will email you with a QR code to send your phone back to us via your nearest Post Office.

โ“ Further information about upgrading can be read here.

โ“ Further information about cancelling and returning at the end of your agreement can be read here.


โ— Before returning your phone at the end of your agreement, please make sure to do the following:

โœ… Remove your iCloud* / Samsung** Account from your phone.

โœ… Remove your SIM card from your phone.

โœ… Any external memory cards are removed from your phone.

โœ… Your data has been removed, backed up, and transferred to a different device.

โ“ *For further information on how to remove your iCloud account, click here.

โ“ **For further information on how to remove your Samsung account, click here.


๐Ÿ‘‰ Once you've completed the above steps, use your QR code to send your phone back to us.

๐Ÿ”Ž This is a fully tracked returns service via Royal Mail and should reach us within 2-3 working days.

๐Ÿ“ฉ Once we've received your phone back, we'll send you an email to cancel your current agreement.


โ— If we do not receive your phone back within 14 days, you will be placed on a rolling 30-day contract. More information can be read here.

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