Please note: Your order may take longer to process than usual due to high demand on our delivery partners and social distancing measures at our warehouse. Our customer service team is also extremely busy, so we recommend checking out our FAQs if you have a query.

Who do I contact if I have a problem with my phone?

If you have a problem with your device, our friendly customer service team here to help.  Our opening times are Monday to Saturday 09:00 – 16:30 

If you need to reach us outside of these hours, send us an email using the contact form on our Contact Us page. Our customer service team will aim to respond within 24 hours. 

If you need to make a claim on your insurance, you can submit one using our insurance provider’s online form, or you can give them a call on 0333 009 0158 (local rate call). 



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