How can I remove my iCloud account from my device?

If you'd like to return any Apple Tech (iPhone, iPad, Apple Watch, iPod, MacBook Pro, MacBook Air, iMac) under our 12 month warranty or because you've changed your mind, you'll need to remove your iCloud account before sending it back.

Removing your iCloud account is easy, and can be done either directly from your device or by logging into the iCloud website.

Below are some instructions on how to remove your iCloud account directly from the device you wish to return:

iPhone

If you're using iOS version 10.3 or later:

1. Go to Settings
2. Tap on [your name]
3. Scroll down and tap Sign Out
4. Enter your Apple ID password when prompted
5. Tap Turn Off 

If you're using iOS version 10.2 or earlier:

1. Go to Settings > iCloud > Sign Out
2. Tap Sign Out again
3. Then tap Delete from [My device]
4. Enter your Apple ID password when prompted
5. Next go to Settings > iTunes & App Store > Apple ID > Sign Out

iPad

If you're using iOS version 10.3 or later:

1. Go to Settings
2. Tap [your name]
3. Scroll down and tap Sign Out
4. Enter your Apple ID password when prompted
5. Go back to Settings
6. Tap General
7. Near the bottom, tap Reset 
8. Tap Erase All Content and Settings
9. Enter your Apple ID password to confirm the changes

If you're using iOS version 10.2 or earlier:

1. Go to Settings > iCloud > Sign Out
2. Tap Sign Out again
3. Then tap Delete from [My device]
4. Enter your Apple ID password when prompted
5. Next go to Settings > iTunes & App Store > Apple ID > Sign Out
6. Go back to Settings and tap General > Reset > Erase All Content and Settings
7. Enter your Apple ID password to confirm the changes

Apple Watch

1. Hold your Apple Watch and iPhone close together
2. Open the Watch app on your phone and tap My Watch
3. Tap Apple Watch and select Unpair Apple Watch
4. Enter your Apple ID password when prompted
5. Tap again to confirm the changes

Note: When you unpair your Apple Watch from your iPhone, it will try to create a backup of your watch. If you were to get a new Apple Watch, you can use the backup to pick up where you left off.

iPod

If you're using iOS version 10.3 or later:

1. Go to Settings
2. Tap on [your name]
3. Scroll down and tap Sign Out
4. Enter your Apple ID password when prompted
5. Tap Turn Off 

If you're using iOS version 10.2 or earlier:

1. Go to Settings > iCloud > Sign Out
2. Tap Sign Out again
3. Then tap Delete from [My device]
4. Enter your Apple ID password when prompted
5. Next go to Settings > iTunes & App Store > Apple ID > Sign Out

MacBook (Pro/Air)

If you're using macOS Catalina or later:

1. Click System Preferences
2. Click Apple ID
3. Untick the box next to Find My Mac
4. Enter your Apple ID password when prompted
5. Click Sign Out

If you're using macOS Mojave or earlier:

1. Click System Preferences
2. Click iCloud
3. Untick the box next to Find My Mac
4. Enter your Apple ID password when prompted
5. Click Sign Out

iMac

If you're using macOS Catalina or later:

1. Click System Preferences
2. Click Apple ID
3. Untick the box next to Find My Mac
4. Enter your Apple ID password when prompted
5. Click Sign Out

If you're using macOS Mojave or earlier:

1. Click System Preferences
2. Click iCloud
3. Untick the box next to Find My Mac
4. Enter your Apple ID password when prompted
5. Click Sign Out


If you wish to remove your iCloud account remotely from the device you wish to return using a PC or laptop, follow the instructions for your device:

iPhone

1. Switch off your iPhone
2. Log into the iCloud website from a PC or laptop using your Apple ID credentials
3. Click Find My iPhone
4. Click on the All Devices drop-down menu and select [My device]
5. Click Remove Account
6. Click Remove on the confirmation message

iPad

1. Switch off your iPad
2. Log into the iCloud website from a PC or laptop using your Apple ID credentials
3. Click Find My iPhone
4. Click on the All Devices drop-down menu and select [My device]
5. Click Remove Account
6. Click Remove on the confirmation message

Apple Watch

1. Switch off your Apple Watch
2. Log into the iCloud website from a PC or laptop using your Apple ID credentials
3. Open Find My Watch
4. Click on the All Devices drop-down menu and select your Apple Watch
5. Click Erase Apple Watch

iPod

1. Switch off your iPod
2. Log into the iCloud website from a PC or laptop using yourApple ID credentials
3. Click Find My iPhone
4. Click on the All Devices drop-down menu and select [My device]
5. Click Remove Account
6. Click Remove on the confirmation message

MacBook (Pro/Air)

1. Switch off your MacBook
2. Log into the iCloud website from a PC or laptop using yourApple ID credentials
3. Click Find My iPhone
4. Click on the All Devices drop-down menu and select [My device]
5. Click Remove Account
6. Click Remove on the confirmation message

iMac

1. Switch off your iMac
2. Log into the iCloud website from a PC or laptop using your Apple ID credentials
3. Click Find My iPhone
4. Click on the All Devices drop-down menu and select [My device]
5. Click Remove Account
6. Click Remove on the confirmation message

 

It's important to remember to remove your iCloud account before returning your device as we can't process Tech items that are still locked to an iCloud account.

Want to return a Tech item? Check our Tech returns policy for more information.

Have more questions? Contact Us