How can I change or update my payment method or payment date?

IMPORTANT: Please read before proceeding to update your details related to a rental order.

Before proceeding to update your card information on your rental order, you will first land on the Profile section of My Account:

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❗ Do not update your details via the My Bank Details section at the bottom of your profile as shown below. 

❗ Changing your details here will have no effect on updating the payment information for your rental order.

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With the above in mind, click on the Shopping tab and follow the below steps to update or change your card details for a rental order.

To change or update your card details or change your payment date, please follow the steps below:

👉 Head to My Account

👉 Find your rental order in your My Account section (it will look like this 👇)

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👉 Click View/Track Order

👉 Then click Manage Payments

You'll then be taken to your rental account dashboard. You may need to log in again using your musicMagpie email and password. 

🔽Click here for information on updating your card details in your rental dashboard


On your rental dashboard, you must then:

👉 Scroll down to the Your Registered Cards section

👉 Click Add New Card (see below 👇)

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👉Fill in your new card details and click Save

Your payment details will now be updated. Any subsequent rental payments will now be debited from your new card.

🔽Click here for information on changing your payment date in your rental dashboard


👉Head to your Payment History section

👉 Under the Change Payment Dates section, click Change (see below 👇)

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👉Choose your new payment date - you can only change it by 7 days either side of your current payment date

👉Click Save

Your payment date will now be updated. Your next monthly rental payment will be debited on your new date.

🕖 If you'd like to have your payment date changed by more than 7 days, please contact our Customer Service team.

 

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Have more questions? Contact Us