If you wish to return your new Apple iPhone, you have 14 days from the date of delivery in which to do so. To return your device, please follow the instructions below:
- Go to My Account
- Select your new Apple product order
- Click 'Return Item'
- Select 'I've changed my mind' from the returns reason dropdown menu
Once you notify us of your intent to return by following the above steps, we will provide you with a Return Material Authorisation (RMA) number. It can take up to 1 working day before we will email your RMA to you.
Once you have your RMA number, you will need to generate your returns label by visiting the Royal Mail website and booking your return.
Enter your RMA number in the customer reference section and reselect your return reason.
You will then be asked to fill out some details to create your return label.
We will provide full details on how to arrange the return in your RMA email.
Once you have your label, please return the product with the original receipt, original packaging, and its included accessories to the address on the label.
What do I do if I have received a defective item?