📩 Within 14 days of your current rental agreement coming to an end, we will send you a bespoke renewal email with some options for you to choose from. These are:
1️⃣ Upgrading to a better model
2️⃣ Keeping your current device on a lower monthly payment plan
3️⃣ Returning your current device and end your current agreement
📆 If you do not choose any of the above options within the final 14 days of your rental agreement ending, we will place you on a rolling 30-day agreement at your original monthly rental price.
What happens if I'm placed on a rolling 30-day agreement?
👉 Essentially nothing changes. We'll continue to debit your monthly rental price on your current payment date.
Why should I think about renewing?
✅ You can benefit from bespoke options based on your payment history and credit score at the end of your 12-month agreement such as:
▶ Upgrading to a better model for a better monthly price
▶ Keeping your current model for a better monthly price
How can I renew my contract if I've been put on a 30-day rolling monthly agreement?
💬 In order to renew, you'll have to contact our customer service team. They will be able to offer you some great renewal options!
📦 If after speaking to our customer service team you decide that you don't want to renew, you can return your rental device back to us and we'll end your agreement*.
❓ For further information on returning your device and ending your agreement, click here.
* Subject to a condition review.
Customer service opening hours: Monday - Saturday, 9 am - 5 pm.