I've been placed on a 30-day rolling agreement. What does this mean? ๐Ÿ“†

๐Ÿ“ฉ Within 14 days of your current rental agreement coming to an end, we will send you a bespoke renewal email with some options for you to choose from. These are:

1๏ธโƒฃ Upgrading to a better model

2๏ธโƒฃ Keeping your current device on a lower monthly payment plan

3๏ธโƒฃ Returning your current device and end your current agreement

๐Ÿ“† If you do not choose any of the above options within the final 14 days of your rental agreement ending, we will place you on a rolling 30-day agreement at your original monthly rental price.

 

What happens if I'm placed on a rolling 30-day agreement?

๐Ÿ‘‰ Essentially nothing changes. We'll continue to debit your monthly rental price on your current payment date.

 

Why should I think about renewing?

โœ… You can benefit from bespoke options based on your payment history and credit score at the end of your 12-month agreement such as:

โ–ถ Upgrading to a better model for a better monthly price
โ–ถ Keeping your current model for a better monthly price

 

How can I renew my contract if I've been put on a 30-day rolling monthly agreement?

๐Ÿ’ฌ In order to renew, you'll have to contact our customer service team. They will be able to offer you some great renewal options!

๐Ÿ“ฆ If after speaking to our customer service team you decide that you don't want to renew, you can return your rental device back to us and we'll end your agreement*.

โ“ For further information on returning your device and ending your agreement, click here.

Subject to a condition review.

Customer service opening hours: Monday - Saturday, 9 am - 5 pm.

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