My console is faulty. How can I return it back to you?

If your console has developed a fault, it's likely that it'll be covered under our Lifetime Warranty.

To return your console under our Lifetime Warranty, please follow the steps below:

πŸ‘‰ Head to My Account

πŸ‘‰ Find your rental order in your account section (it will look like this πŸ‘‡)


πŸ‘‰ Click View/Track Order

πŸ‘‰ Then click Return My Device

πŸ‘‰ On the next screen, choose Faulty as the reason for your return. You'll be able to give more detail about the nature of the fault for our returns team.

πŸ‘‰ Finally, click Confirm Return.

πŸ“© You'll be emailed a QR code to send your console back to us via your nearest Post Office.


❗ Before returning your console, please ensure you do the following:

βœ… Make sure all accessories that arrived with your console are returned as well. This includes the controller, HDMI cable, and power pack.

βœ… Back up your console settings using a USB drive*

βœ… Reset your console to factory settings

*Ensure that your USB drive is 3.0 or faster with a minimum storage capacity of 128GB.

❓ For further information on backing up your Xbox console, click here

❓ For further information on backing up your PlayStation console, click here


Once we've received your device, we will:

πŸ“² Send you a like-for-like replacement at no extra cost.

πŸ“¦ Send your replacement device out to you on an Express Delivery service via Royal Mail.

If we’re unable to replace your device, your rental agreement will be cancelled.

❗ If we find evidence that the rental device has been opened up or tampered with in any way, your warranty will be voided.


Have more questions? Contact Us