❗ Before factory resetting your Xbox console, make sure that you've backed up your data so that it can be stored and transferred at a later date. If you reset your console without backing up your data, it may be lost and unable to be recovered.
❓ Further information on backing up the data on your Xbox console can be read here.
✅ Now you've backed up your data, you'll need to reset your Xbox console back to factory settings. It ensures that no data is left on it and can be processed much quicker once we receive it back.
How do I factory reset my Xbox on my console? 🎮
👇 To factory reset directly on your Xbox console, follow the steps below:
1️⃣ Press the Xbox home button to open the guide menu.
2️⃣ Go to Profile & system > Settings > System > Console info.
3️⃣ Select Reset console.
4️⃣ On the Reset your console? screen, you'll see three options:
▶ Reset and remove everything. This option resets the console to factory settings. All user data, including accounts, saved games, settings, home Xbox associations, and all games and apps will be deleted.
▶ Reset and keep my games & apps. This is an option you'd use when trying to troubleshoot an existing issue with your console. It resets the operating system and deletes potentially corrupted data without deleting your games or apps. In some cases, if a corrupt game file is causing the issue you're troubleshooting, you may have to choose Reset and remove everything, but you should always start with Reset and keep my games & apps.
▶ Cancel. To back out of this screen, simply select the Cancel button. No action has been taken at this point. This is a safe exit from this screen.
5️⃣ Select Reset and remove everything from the three options.
✅ Once selected, your Xbox console will begin erasing the selected content and restoring itself to default settings.