🤔 If the controller for your games console has developed a fault, we'll replace it under our Lifetime Warranty.
📩 Please get in touch with our customer service team with your order number* and a small description of the issue.
🎮 We'll send a replacement controller out to the address on your musicMagpie account, usually within 24-48 hours.
📩 We'll send you an email once your replacement controller has been dispatched.
🚚 Your replacement controller will be sent on a Royal Mail Tracked 24 service and should reach you within 1 working day of dispatch.
*If you're struggling to find your order number, check your original order confirmation email. Your order number will be in the following format: R123456789.
What should I do with the faulty controller? 🎮
🎫 A member of our customer service team will respond to your initial email with a QR code attached.
🏤 Place the faulty controller in a box and take it along with your QR code to your nearest Post Office.
📦 Your QR code will be scanned from your device, a label will be printed and attached to the box ready to be returned back to us.