How do I remove my account from my device? 🔐

👉 Whether you're removing your account from an Apple or Samsung device, it's easy! We have some step-by-step guides below to help remove your account before returning your device back to us.

🔐 There are different ways to remove your account - by either doing it from the device itself or remotely from either the iCloud or Samsung website. This article will include information on how to:

▶ Remove your iCloud account from your Apple device
▶ Remove your iCloud account remotely from the iCloud website.
▶ Remove your Samsung account from your Samsung device.
▶ Remove your Samsung account remotely from the Samsung website.

❗ Please ensure to closely follow the steps below. If we receive a locked device back from you, it will delay your old rental agreement from being cancelled on time, and may roll over to a rolling 30-day agreement. Locked devices received after the final date of your old rental agreement will automatically roll over to a 30-day rolling contract.

 For more information on rolling monthly agreements, click here.

 

How to remove your iCloud account from your Apple device 🔐

👇 To remove your iCloud account from your device running iOS 10.3 or later, follow the steps below:

1️⃣ Go to Settings

2️⃣ Tap on [Your Name]

3️⃣ Scroll down and tap Sign Out

4️⃣ Enter your Apple ID password when prompted

5️⃣ Tap Turn Off 

❗ When you do this your phone is removed from your Find My iPhone Devices list, and your device Activation Lock is also turned off.

👇 To remove your iCloud account from your device running iOS 10.2 or earlier, follow the steps below:

1️⃣ Go to Settings > iCloud > Sign Out

2️⃣ Tap Sign Out again

3️⃣ Then tap Delete from [My Device]

4️⃣ Enter your Apple ID password when prompted

5️⃣ Next go to Settings > iTunes & App Store > Apple ID > Sign Out

👇 After performing the above steps, follow the steps below to erase the contents and settings from your device:

1️⃣ Go to Settings > General Reset

2️⃣ Tap Erase All Content and Settings

❗ When you erase your content and settings, Find My iPhone and your device Activation Lock is also turned off.

✅ Your account will be removed from your Apple device and the contents will be erased ready to be returned back to us.

 

How to remove your iCloud account remotely from the iCloud website 🔐

👇 To remove your iCloud account from the iCloud website, follow the steps below:

1️⃣ Switch off your iPhone

2️⃣ Log in to the iCloud website from a PC or laptop using your Apple ID credentials

3️⃣ Click Find My iPhone

4️⃣ Click on the All Devices drop-down menu and select [My device]

5️⃣ Click Remove Account

6️⃣ Click Remove on the confirmation message

❗ When you do this your phone is removed from your Find My iPhone Devices list, and your device Activation Lock is also turned off.

👇 After performing the above steps, follow the steps below to erase the contents and settings from your device:

1️⃣ Turn your device back on

2️⃣ Go to Settings > General Reset

3️⃣ Tap Erase All Content and Settings

❗ When you erase your content and settings, Find My iPhone and your device Activation Lock is also turned off.

✅ Your account will be removed from your Apple device and the contents will be erased ready to be returned back to us.

 

How to remove your Samsung account from your Samsung device 🔐

👇 To remove your Samsung account from your device, follow the steps below:

1️⃣ Go to Settings

2️⃣ Tap Accounts and backup or Clouds and accounts

3️⃣ Then tap Accounts and select the account you'd like to remove

4️⃣ Tap Personal info and then tap More options

5️⃣ Then tap Remove Account then Remove

6️⃣ Enter your Samsung Account password and then tap Done to finalise the removal of your account

👇 After performing the above steps, follow the steps below to erase the contents and settings from your device:

 Your personal information cannot be recovered after doing this, so please save any personal information you need to your computer before you do it.

1️⃣ From the Home screen, tap Apps

2️⃣ Tap Settings Backup and reset Factory data reset

3️⃣ Read the information provided then tap Reset device

4️⃣ If you have a security lock enabled on the device you will be prompted to enter the lock information before proceeding.

5️⃣ Tap Delete all to delete all the information and downloaded applications.

 

👇 After erasing the content from your device, follow the steps below to remove Find My Mobile from your device:

1️⃣ Tap Settings

2️⃣ Tap Biometrics and security

3️⃣ Tap Find My Mobile

4️⃣ Swipe the slider Off and enter your Samsung account details.

✅ Your account will be removed from your Samsung device and the contents will be erased ready to be returned back to us.

How to remove your Samsung account remotely from the Samsung website 🔐

👇 To remove your iCloud account from the Samsung website, follow the steps below:

1️⃣ Head to Samsung's website

2️⃣ Sign into your account using your Samsung account credentials

3️⃣ Click Find My Mobile

4️⃣ Enter [Your Password] and click Sign In

5️⃣ Click Registered Devices and select your device

6️⃣ Click the bin icon and accept the disclaimer

👇 After performing the above steps, follow the steps below to erase the contents and settings from your device:

 Your personal information cannot be recovered after doing this, so please save any personal information you need to your computer before you do it.

1️⃣ From the Home screen, tap Apps

2️⃣ Tap Settings Backup and reset Factory data reset

3️⃣ Read the information provided then tap Reset device

4️⃣ If you have a security lock enabled on the device you will be prompted to enter the lock information before proceeding.

5️⃣ Tap Delete all to delete all the information and downloaded applications.

👇 After erasing the content from your device, follow the steps below to remove Find My Mobile from your device:

1️⃣ Tap Settings

2️⃣ Tap Biometrics and security

3️⃣ Tap Find My Mobile

4️⃣ Swipe the slider Off and enter your Samsung account details.

✅ Your account will be removed from your Samsung device and the contents will be erased ready to be returned back to us.

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