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musicMagpie Store Help Centre

Contact us Back to musicMagpie Store
  1. musicMagpie Store
  2. Rent A Phone
Please note: Your order may take longer to process than usual due to high demand on our delivery partners and social distancing measures at our warehouse. Our customer service team is also extremely busy, so we recommend checking out our FAQs if you have a query.

Rent A Phone

General

  • What is musicMagpie Rent?
  • How does renting work?
  • Which products can I rent?
  • Why should I rent a refurbished phone?
  • Does the phone come with any accessories?
  • How long will delivery take?

Payment

  • How much does it cost?
  • Are there any hidden costs?
  • Will a credit check be required?
  • Which payment methods can I choose?
  • When do I pay my first month's rent?
  • What will happen to my monthly payments at the end of my rental agreement?

Rental Agreement

  • Can I cancel my rental agreement?
  • How is the billing date determined?
  • How can I obtain an invoice for my rental order?
  • Will I own the phone at the end of my rental agreement?
  • How do I return my phone at the end of my rental agreement?
  • What happens if I do not return my phone at the end of my rental agreement?

Warranty & Insurance

  • What is included in your Lifetime Warranty?
  • What am I covered for under your insurance policy?
  • How can I make a claim on my insurance?

Have A Problem?

  • Who do I contact if I have a problem with my phone?
  • What happens if my phone becomes lost or stolen?

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