Rental

General

• What is musicMagpie Rent?
• How does renting work?
• Which products can I rent?
• How long will delivery take?
• What is included in your Lifetime Warranty?
• Do I have insurance with my rental device? 🛡

Payment

• How much does it cost to rent a device?
• My account is in arrears. What should I do?
• Are there any hidden costs?
• Will a credit check be required?
• How can I change or update my payment method or payment date?
• Which payment methods can I choose?

See all 8 articles

Rental Agreement

• Can I cancel my rental agreement?
• How is the billing date determined?
• How can I obtain an invoice for my rental order?
• Will I own the device at the end of my rental agreement?
• What happens if I do not return my device at the end of my rental agreement?

Phones

• Why should I rent a refurbished phone?
• What comes in the box with my phone?
• When will I receive my refurbished phone?
• My phone is faulty. How can I return it back to you?
• What happens if my phone becomes lost or stolen?
• How do I return my phone at the end of my rental agreement?

Tablets

• Why should I rent a refurbished iPad?
• What comes in the box with my iPad?
• When will I receive my refurbished iPad?
• My iPad is faulty. How can I return it back to you?
• What happens if my iPad becomes lost of stolen?
• How do I return my iPad at the end of my agreement?

Games Consoles

• Why should I rent a refurbished games console?
• What comes in the box with my console?
• My console is faulty. How can I return it back to you?
• My controller is faulty. How can I get a replacement?
• How do I backup the data on my Xbox console?
• How do I backup the data on my PlayStation console?

See all 10 articles

MacBooks

• Why should I rent a refurbished MacBook?
• What comes in the box with my MacBook?
• When will I receive my refurbished MacBook?
• My MacBook charger has become faulty. How can I get a replacement?
• My MacBook is faulty. How can I return it?
• How do I return my MacBook back at the end of my agreement?

Smartwatches

• Why should I rent a refurbished Smartwatch?
• What comes in the box with my Smartwatch?
• When will I receive my refurbished Smartwatch?
• My Smartwatch is faulty. How can I return it?
• What happens if my Smartwatch becomes lost/stolen?
• How do I return my Smartwatch at the end of my agreement?

Renewals

• Rental Renewal Process 📝
• How to upgrade to a different device 📱
• How to renew by keeping your current rental device 📱
• I don't want to renew my agreement. How can I cancel it?
• I've been placed on a 30-day rolling agreement. What does this mean? 📆
• How do I backup the data on my device? 📲

See all 14 articles