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musicMagpie Store Help Centre

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  1. musicMagpie Store
  2. Rent A Phone

Rent A Phone

General

  • What is musicMagpie Rent?
  • How does renting work?
  • Which products can I rent?
  • Why should I rent a refurbished phone?
  • Does the phone come with any accessories?
  • How long will delivery take?

Payment

  • How much does it cost?
  • Are there any hidden costs?
  • Will a credit check be required?
  • Which payment methods can I choose?
  • When do I pay my first month's rent?
  • How can I change or update my payment method or payment date?
See all 7 articles

Rental Agreement

  • Can I cancel my rental agreement?
  • How is the billing date determined?
  • How can I obtain an invoice for my rental order?
  • Will I own the phone at the end of my rental agreement?
  • How do I return my phone at the end of my rental agreement?
  • What happens if I do not return my phone at the end of my rental agreement?

Warranty & Insurance

  • What is included in your Lifetime Warranty?
  • What am I covered for under your insurance policy?
  • How can I make a claim on my insurance?

Have A Problem?

  • My phone is faulty. How can I return it for a replacement?
  • My account is in arrears. What should I do?
  • What happens if my phone becomes lost or stolen?
  • Who do I contact if I have a problem with my phone?

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