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Tom

  • Total activity 267
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Activity overview

Latest activity by Tom
  • Tom created an article,

    WEEE Recycling

    Did you know that directly disposing of any battery by putting it in a bin is extremely harmful to the environment? As the UK's #1 recycler of Tech, we're committed to continuing our collective eff...

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    • 1 follower
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  • Tom created an article,

    How can I remove my Samsung account from my device?

    If you'd like to return a Samsung device under our 12 month warranty or because you've changed your mind, you'll need to remove your Samsung account before sending it back. Removing your Samsung ac...

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    • 1 follower
    • 0 comments
    • 0 votes
  • Tom created an article,

    How can I remove my iCloud account from my device?

    If you'd like to return any Apple Tech (iPhone, iPad, Apple Watch, iPod, MacBook Pro, MacBook Air, iMac) under our 12 month warranty or because you've changed your mind, you'll need to remove your ...

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    • 1 follower
    • 0 comments
    • 1 vote
  • Tom created an article,

    Does the phone come with any accessories?

    Your rental phone will come expertly packaged in either its original box or a musicMagpie branded box. All rental phones will come with a USB charging cable and a SIM opening tool in the box, as we...

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    • 1 follower
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  • Tom created an article,

    What happens if my phone becomes lost or stolen?

     If your phone is stolen If your is stolen at any stage of your rental agreement, please let us know as soon as you can by contacting our customer support team through Live Chat, or by sending us a...

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    • 1 follower
    • 0 comments
    • 0 votes
  • Tom created an article,

    Who do I contact if I have a problem with my phone?

    If you have a problem with your device, our friendly customer service team here to help.  Our opening times are Monday to Saturday 09:00 – 16:30 If you need to reach us outside of these hours, send...

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    • 2 followers
    • 0 comments
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  • Tom created an article,

    What is included in your Lifetime Warranty?

     You’ll benefit from our FREE Lifetime Warranty included throughout the entirety of your rental agreement. The following instances will be covered under our warranty: • Technical defects• Faults ca...

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    • 1 follower
    • 0 comments
    • 0 votes
  • Tom created an article,

    How can I make a claim on my insurance?

     If you need to make a claim on your insurance for accidental damage, you can submit one using CityMain’s online claim form or by calling 0333 999 7920 (local rate). You can track the progress of y...

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    • 1 follower
    • 0 comments
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  • Tom created an article,

    What am I covered for under your insurance policy?

    We provide FREE Accident Damage cover with CityMain as part of your rental agreement. It’ll cover damage such as cracked screens, liquid damage or any type of damage caused by accident that isn’t c...

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    • 1 follower
    • 0 comments
    • 0 votes
  • Tom created an article,

    What happens if I do not return my phone at the end of my rental agreement?

    You will continue to be charged your monthly payments until the phone has been returned back to us.  

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    • 1 follower
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