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Tom

  • Total activity 220
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Activity overview

Latest activity by Tom
  • Tom created an article,

    COVID-19 - Changes to Royal Mail parcel deliveries

    To ensure that musicMagpie and Royal Mail can continue to maintain our usual delivery service expectations by providing the best service possible, Royal Mail have made some changes to their operati...

    • Edited
    • 1 follower
    • 0 comments
    • 1 vote
  • Tom created an article,

    How can I leave you feedback about the website?

    If you'd like to leave us any feedback about any issue you're experiencing on the website, we'd encourage you to do so by using the yellow feedback widget located next to the scrollbar. This can be...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Tom created an article,

    How can I contact you through Live Chat?

    If you have a question, you can interact with our chatbot, Maggie who will be able to provide solutions to various queries you might have. Maggie's chatbot widget will display on the bottom right h...

    • Edited
    • 3 followers
    • 0 comments
    • -2 votes
  • Tom created an article,

    What delivery method do you use for Tech items?

    We offer a FREE tracked delivery service by default at checkout. If you've chosen our FREE delivery option, your order will be sent on a Royal Mail 48 fully tracked service. You can expect your ord...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Tom created an article,

    How long will it take to receive my Tech order?

    You have more than one delivery option when you choose to buy Tech. You'll be offered our FREE fully tracked, standard delivery service which will arrive within 2-3 working days of placing your ord...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Tom created an article,

    When will I receive my order?

    Tech orders come with a FREE standard delivery option by default. This is the Royal Mail 48 fully tracked service which will arrive within 2-3 working days. You can also upgrade the delivery of you...

    • Edited
    • 3 followers
    • 0 comments
    • -4 votes
  • Tom created an article,

    My order has been sent on an Express Delivery service. When will I receive it?

    If you've chosen our Express Delivery option at checkout, your order will be sent on a Royal Mail 24 fully tracked delivery service ready to be delivered the next working day*. If any Tech items on...

    • Edited
    • 1 follower
    • 0 comments
    • -1 votes
  • Tom created an article,

    My order has been sent on a Special Delivery service. When will I receive it?

    All Tech items that are individually valued at £750 and above will automatically be dispatched on a Royal Mail Special Delivery service at no extra cost. This guarantees that your order will be del...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Tom created an article,

    What does "Magpie Certified Refurbished Tech" mean?

    At musicMagpie our quality checks, refurbishment processes and testing are second to none. Each and every device is thoroughly tested during our in-house refurbishment process to ensure that the Te...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Tom created an article,

    I've received my device but the accessories are missing. What should I do?

    Depending on the product you buy, certain accessories will be included. Please double check the "what's in the box?" section on the product page of the item you're interested in. If the accessories...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes