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Articles
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Are there any hidden costs?
No, every cost is made clear and presented upfront. The main fee you will pay is your monthly rental cost. We may also charge for the below: Pre-authorisation transactionUpon verifying your pay...
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Who are Klarna?
About KlarnaAt Klarna, we have a relentless focus on creating the best shopping experience in the world. We believe payments are so much more than just a way to send money. That’s why our smooth ch...
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Am I eligible for Pay later in 3 interest-free instalments?
Spread the cost of your purchase into 3 interest-free instalments. The first payment is made at point of purchase, with remaining instalments scheduled automatically every 30 days. No interest or f...
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How does Pay later in 3 interest-free instalments work?
Here’s how it works: Step 1: Add products to your cart and select “Klarna” when you check out Step 2: Enter a few personal details and you’ll know instantly if you’re approved Step 3: Klarna wil...
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I still have questions regarding my payment. How can I get in touch?
Visit Klarna app Klarna’s Customer Service page for a full list of FAQs, live chat and telephone options.
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I haven't received an email with my statement or payment information.
You can log in the Klarna app or at www.klarna.com/uk, where you will find all of your orders and payment schedule information.
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I have asked for a refund. How will I be refunded?
Refunds shall be issued back to the debit or credit card which was originally entered at checkout.
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I have cancelled my order. How long will it take to receive my refund?
As soon as musicMagpie Ltd has registered your cancellation or your return, the refund will be processed within 5 business days.
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I've received a statement, but I've not received my goods?
In the event that your goods have not been received please contact musicMagpie Ltd to check on your order and delivery status. You can also contact Klarna’s Customer Service so that we can postpone...
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What happens to my statement when I've returned the goods?
Once musicMagpie Ltd has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna...