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Tom

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  • My order has been sent on an Express Delivery service. When will I receive it?

    1. Tech
    2. Delivery

    If you've chosen our Express Delivery option at checkout, your order will be sent on a Royal Mail 24 fully tracked delivery service ready to be delivered the next working day*. If any Tech items on...

    • Edited
    • 1 follower
    • 0 comments
    • -1 votes

  • I've forgotten my password. What do I do?

    1. My Account
    2. My Account

    Don't worry if you've forgotten your password. Click here to reset it. We'll email you with some instructions on how you can reset your password.

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Who do I contact if I have a problem with my phone?

    1. Rent A Phone
    2. Have A Problem?

    If you have a problem with your device, our friendly customer service team here to help.  Our opening times are Monday to Saturday 09:00 – 17:00 If you need to reach us outside of these hours, send...

    • Edited
    • 2 followers
    • 0 comments
    • 0 votes

  • How can I contact musicMagpie Store support?

    1. General
    2. General

    Contacting our musicMagpie Store support team is quick and easy. You can reach us through Live Chat or by sending us an email - the choice is yours! Live Chat 💬 If you'd like to have a conversatio...

    • Edited
    • 3 followers
    • 0 comments
    • -2 votes

  • Can I cancel my order?

    1. Order
    2. Order

    You're able to cancel your order up to the point of it reaching our dispatch process. If you want to cancel your order, we'd advise contacting us as quickly as possible. The quickest way is to use ...

    • Edited
    • 1 follower
    • 0 comments
    • -1 votes

  • How long will delivery take?

    1. Rent A Phone
    2. General

    We will send your phone on an Express delivery service at no additional cost if ordered before 10pm. This ensures that you will receive your phone the next working day. Any orders placed after 10pm...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • My order has been sent on a Special Delivery service. When will I receive it?

    1. Tech
    2. Delivery

    All Tech items that are individually valued at £750 and above will automatically be dispatched on a Royal Mail Special Delivery service at no extra cost. This guarantees that your order will be del...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • What delivery method do you use for Tech items?

    1. Tech
    2. Delivery

    We offer a FREE tracked delivery service by default at checkout. If you've chosen our FREE delivery option, your order will be sent on a Royal Mail 48 fully tracked service. You can expect your ord...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • How long will it take to receive my Media items?

    1. Delivery
    2. Delivery

    Our Media items come with FREE standard delivery. We'll aim to dispatch your order as quickly as possible once we've received it. We advise a period of 3-7 working days for delivery of your Media i...

    • Edited
    • 1 follower
    • 0 comments
    • -2 votes

  • How long will it take to receive my Tech order?

    1. Delivery
    2. Delivery

    You have more than one delivery option when you choose to buy Tech. You'll be offered our FREE fully tracked, standard delivery service which will arrive within 2-3 working days of placing your ord...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes