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What Tech products do you sell?
In what condition do you sell Tech?
What does good condition mean?
What does very good condition mean?
What does pristine condition mean?
What accessories do your Tech products come with?
What delivery method do you use for Tech items?
Are the Tech items you sell covered by a Warranty/Guarantee?
Are all your mobile phones unlocked to any network?
I have received my phone/tablet but the accessories are missing, what shall I do?
What is an EE Flex Sim Card?
Should I worry if my phone has less than 100% battery capacity?
How do I sign in/register?
Can I use the same login details if I already have a musicMagpie account?
Can I use the musicMagpie Store if I live outside the UK?
I’ve forgotten my password. What do I do?
How can I view my order history?
Where am I able to find my Order Number?
How will you keep me up to date once I have placed my order?
I need to change the email address registered to my account
How do I unsubscribe from Marketing messages?
What is your Quality Guarantee?
How do I pay for my items?
When will I receive my items?
What if my product doesn’t work?
Do you accept orders over the phone?
Can I cancel my order?
Are the products you sell new?
What does Used mean?
Why do some items have a price for New and Used, whereas others only display one price?
The product I want is out of stock, when will it become available again?
Do you run any competitions?
Do you ever offer discount codes?
Why can't I proceed with my payment?
Why has my payment been declined?
What communication can I expect to receive throughout my order process?
Do I receive a VAT invoice with my order?
What is your returns policy for Media items?
What is your returns policy for Tech items?
How should I return a Media item?
What if I want to return an item that was part of a special offer/promotion?
What if my product doesn’t work?
Will I receive a replacement item or a refund once I have returned my item?
I have returned my product. When will I receive a refund/replacement?
How will I be refunded?
Are returns free?
How long will it take to receive my items?
If I have more than one item in my order, will the items arrive packaged together or separately?
I need to change my delivery address
Can my order be delivered at weekend?
Do you offer Next Day Delivery?
What is PayPal Credit?
What eligibility criteria must I meet before applying for PayPal Credit?
What credit offers are available on PayPal Credit?
How do I apply for PayPal Credit?
Do I need to reapply if I already have PayPal Credit?
Do I need to have a PayPal account to appy for PayPal Credit?
I do not see PayPal Credit as a payment option?
What do I do if I am unsuccessful in applying for PayPal Credit?
What happens if I want to return the item I bought using my PayPal Credit?
What is the cost of PayPal Credit outside of instalment offers?
How or where do Citymain obtain my details?
When does my insurance cover commence?
Am I able to benefit from this insurance if I live outside the UK?
What am I covered for if I purchase Insurance?
How much is the policy excess?
How do I make an Insurance claim?
My mobile device has just stopped working?
Where can I obtain a copy of my insurance documents?
How long is my claim likely to take?
What to do if you have a complaint about your insurance