What is your returns policy for Media items?
Our ‘Replay’ items are covered by our Quality Guarantee, meaning should you receive an item that does not meet the Guarantee criteria; we will refund or replace it for you.
If you feel as though an item which you have received is below standard, please do not hesitate to get in touch with us at firstname.lastname@example.org with a full explanation of the problem and we will resolve the issue for you.
Please make sure you include your order number in all correspondence.
You can find full details on our returns policy and money back guarantee in our Terms and Conditions.
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