What should I do if my Tech item is faulty?


We offer a FREE 12 month warranty with every tech item we sell to give you extra peace of mind. Your Free warranty begins on the day you place your order.


How should I return the item?

To return a Tech product please complete the following steps:

  • Find your order on your order history.
  • Click on 'Return Item'
  • Select the device you wish to return (if there are multiple devices on the order, you will have to generate a returns label for each item)
  • Select the reason for return and click 'Confirm Return'
  • Download the returns label, stick in on your parcel and drop it off to your nearest post office.


Before you return your device remember to remove the following:

  • ALL security or parental locks
  • SIM card
  • Memory card (if applicable)
  • iOS Account (if applicable)
  • Samsung Account (if applicable)
  • Google Account (if applicable)

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