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General

What is your privacy policy?
At musicMagpie, we take the security of your information extremely seriously. All personal details are treated as strictly confidential, stored in a secure ...
Tue, 20 Nov, 2018 at 11:04 AM
Do you run any competitions?
Yes, we’re always looking to give stuff away to our customers. Keep an eye out and follow our Social Media pages for any up and coming competitions. It ...
Thu, 19 Apr, 2018 at 3:24 PM
Do you ever offer discount codes?
We offer a wide range of offers and discounts across the Store. Look out for the banners on the website and our musicMagpie Store emails, which advertise an...
Fri, 22 Jun, 2018 at 10:56 AM
Why can't I proceed with my payment?
Usually this is because the transaction has been rejected by your bank. In most cases, you will receive an 'Error 2000' or '2000 Do not honou...
Tue, 20 Nov, 2018 at 11:02 AM
Why has my payment been declined?
If your payment has been declined, please check that your details are correct. It may be due to an incorrect expiry date, or the card has expired. If you c...
Fri, 10 Aug, 2018 at 10:14 AM
What communication can I expect to receive throughout my order process?
We want to keep you up to date with your order as it progresses. To put your mind at rest, we will send you a confirmation email once you have completed you...
Thu, 19 Apr, 2018 at 3:23 PM
Do I receive a VAT invoice with my order?
We won’t send a physical invoice with your order, but if you require one, please get in touch with our customer service team. You can email contactus@musicm...
Tue, 18 Jun, 2019 at 4:34 PM
How does Refer A Friend work?
Give your friends 10% off when they place their first order with musicMagpie Store and to say thanks we'll give you 10% off your next order  for eac...
Wed, 27 Feb, 2019 at 11:53 AM
How does Student Discount work?
Unlock 10% student discount on musicMagpie with Student Beans. Use our musicMagpie student discount code at the checkout to enjoy 10% off your order. Th...
Wed, 30 Jan, 2019 at 1:33 PM
Why don’t you offer phone support?
We understand that some people prefer to talk over the phone. However, we found that the vast majority of our customers prefer to contact us via email, live...
Mon, 16 Sep, 2019 at 4:39 PM