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Returns

What is your returns policy for Media items?
Our ‘Replay’ items are covered by our Quality Guarantee, meaning should you receive an item that does not meet the Guarantee criteria; we will refund or rep...
Thu, 13 Sep, 2018 at 4:50 PM
What is your returns policy for Tech items?
musicMagpie offer a 14 day, no questions asked return policy. If your product is within the 14 day period, you can return your product to us. Please ema...
Thu, 13 Sep, 2018 at 4:52 PM
How should I return a Media item?
Once you have contacted our Customer Service team on 0333 555 0101 (9am to 5pm Monday to Friday) or contactus@musicmagpie.co.uk to notify them of the proble...
Tue, 18 Sep, 2018 at 1:50 PM
What if I want to return an item that was part of a special offer/promotion?
Items which are part of special offers are covered by our full money back guarantee. However if you do not return all of the items bought in the offer, we w...
Thu, 19 Apr, 2018 at 3:21 PM
What if my product doesn’t work?
If your product does not work you need to contact our Customer Service team on 0333 555 0101 or contactus@musicmagpie.co.uk as quickly as possible, who will...
Fri, 7 Sep, 2018 at 4:15 PM
Will I receive a replacement item or a refund once I have returned my item?
If you have returned an item to us, more often than not, we will ask whether you want a refund or a replacement being sent to you.   This is dependent on ...
Thu, 19 Apr, 2018 at 3:22 PM
I have returned my product. When will I receive a refund/replacement?
Your item will be processed as soon as it has been received back at our warehouse. Media items are checked over for any faults and refunds/replacements are ...
Thu, 19 Apr, 2018 at 3:22 PM
How will I be refunded?
All refunds will be processed back using the method of payment used in the original transaction. If you paid by credit/debit card during the original transa...
Thu, 19 Apr, 2018 at 3:23 PM
Are returns free?
If you need to return an item to us due to a fault, or you have received an incorrect item, we will provide you with a pre-paid returns label to send your i...
Tue, 18 Sep, 2018 at 1:58 PM