shop sell myAccount help blog trustpilot
Help My Account Blog Shop Sell

Got a question? Search our FAQs

Need help selling your stuff? Click here


What is your returns policy for Media items?
Our ‘Replay’ items are covered by our Quality Guarantee, meaning should you receive an item that does not meet the Guarantee criteria; we will refund or rep...
Tue, 18 Jun, 2019 at 5:12 PM
What is your returns policy for Tech items?
musicMagpie offer a 14 day Money Back Guarantee returns policy, no questions asked! If your product is within the 14 day period, you can return your pro...
Mon, 2 Sep, 2019 at 9:21 AM
How should I return a Media item?
Once you have contacted our Customer Service team at to notify them of the problem, they will send you some instructions on how ...
Tue, 18 Jun, 2019 at 5:14 PM
What if I want to return an item that was part of a special offer/promotion?
Items which are part of special offers are covered by our full money back guarantee. However if you do not return all of the items bought in the offer, we w...
Thu, 19 Apr, 2018 at 3:21 PM
Will I receive a replacement item or a refund once I have returned my item?
If you have returned an item to us, more often than not, we will ask whether you want a refund or a replacement being sent to you.   This is dependent on ...
Thu, 19 Apr, 2018 at 3:22 PM
I have returned my product. When will I receive a refund/replacement?
Your item will be processed as soon as it has been received back at our warehouse. Media items are checked over for any faults and refunds/replacements are ...
Thu, 19 Apr, 2018 at 3:22 PM
How will I be refunded?
All refunds will be processed back using the method of payment used in the original transaction. If you paid by credit/debit card during the original transa...
Thu, 19 Apr, 2018 at 3:23 PM
Are returns free?
If you need to return an item to us due to a fault, or you have received an incorrect item, we will provide you with a pre-paid returns label to send your i...
Fri, 1 Feb, 2019 at 4:27 PM
How should I return a Tech item?
To return a Tech product please complete the following steps: Find your order on your order history. Click on 'Return Item' Select the devi...
Fri, 1 Feb, 2019 at 4:58 PM
What should I do if my Tech item is faulty?
We offer a FREE 12 month warranty with every tech item we sell to give you extra peace of mind. Your Free warranty begins on the day you place your order. ...
Mon, 4 Feb, 2019 at 10:53 AM