shop sell myAccount help blog trustpilot
Help My Account Blog Shop Sell

Got a question? Search our FAQs

Need help selling your stuff? Click here


What is your returns policy for Media items?
Our ‘Replay’ items are covered by our Quality Guarantee, meaning should you receive an item that does not meet the Guarantee criteria; we will refund or rep...
Thu, 19 Apr, 2018 at 3:21 PM
What is your returns policy for Tech items?
musicMagpie offer a 14 day, no questions asked return policy. If your product is within the 14 day period, you can return your product to us. Please ema...
Thu, 19 Apr, 2018 at 3:21 PM
What if I want to return an item that was part of a special offer/promotion?
Items which are part of special offers are covered by our full money back guarantee. However if you do not return all of the items bought in the offer, we w...
Thu, 19 Apr, 2018 at 3:21 PM
Will I receive a replacement item or a refund once I have returned my item?
If you have returned an item to us, more often than not, we will ask whether you want a refund or a replacement being sent to you.   This is dependent on ...
Thu, 19 Apr, 2018 at 3:22 PM
How should I return a Media item?
Once you have contacted our Customer Service team to notify them of the problem, they will send you some instructions on how to get the item back to us and ...
Mon, 21 May, 2018 at 4:49 PM
I have returned my product. When will I receive a refund/replacement?
Your item will be processed as soon as it has been received back at our warehouse. Media items are checked over for any faults and refunds/replacements are ...
Thu, 19 Apr, 2018 at 3:22 PM
How will I be refunded?
All refunds will be processed back using the method of payment used in the original transaction. If you paid by credit/debit card during the original transa...
Thu, 19 Apr, 2018 at 3:23 PM
Are returns free?
If you need to return an item to us due to a fault, or you have received an incorrect item, we will provide you with a pre-paid returns label to send your i...
Fri, 22 Jun, 2018 at 9:20 AM

Our Latest Videos

Phone condition grading

What’s the difference between a Pristine and Good Phone? Find out here!

Tablet condition grading

Learn more about our Tablet condition grading system in this video.

Console condition grading

Find out more about our Console condition grading system here.