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How or where do Citymain obtain my details?
When you purchase your mobile device from Music Magpie provided you have agreed to purchase the insurance option, your bank details are then included within...
Thu, 19 Apr, 2018 at 3:27 PM
When does my insurance cover commence?
Providing you have agreed to purchase the insurance option, your mobile device is covered from when you receive your mobile device from Music Magpie. Cover ...
Thu, 19 Apr, 2018 at 3:28 PM
Am I able to benefit from this insurance if I live outside the UK?
If you reside in any other country, we regret that we are not able to provide insurance. If you are a UK permanent resident, you are covered for up to a max...
Thu, 19 Apr, 2018 at 3:28 PM
What am I covered for if I purchase Insurance?
Accidental Damage & Theft and worldwide protection for up to 90 days in any 12-month period.
Thu, 4 Oct, 2018 at 12:43 PM
How much is the policy excess?
The excess amount depends on the cost of the phone and the premium as per the table below: Monthly premium charge Excess £10.99 £125 £8.99 £100 £7.99 £75...
Thu, 19 Apr, 2018 at 3:29 PM
How do I make an Insurance claim?
Online: In the event of any incident likely to give rise to making a claim, you can notify the administrator through their online claims portal as soon as ...
Fri, 3 Aug, 2018 at 9:57 AM
My mobile device has just stopped working?
If you have not damaged the mobile device by accident, and you bought the mobile device less than a year ago, it is likely that the handset is covered by Mu...
Tue, 18 Jun, 2019 at 5:10 PM
Where can I obtain a copy of my insurance documents?
If you would like a further copy of the insurance documents click here to download them: T&Cs Important Infomation IPID
Thu, 19 Apr, 2018 at 3:30 PM
How long is my claim likely to take?
Providing we have received all the necessary paperwork from you, the claim will be processed within 2 working days. If your mobile device is being replaced,...
Thu, 19 Apr, 2018 at 3:30 PM
What to do if you have a complaint about your insurance
If you are not happy with the service, in the first instance, please write to the Customer Relations Manager of the administrator. Their contact details are...
Thu, 19 Apr, 2018 at 3:30 PM