When you buy a device from musicMagpie, you may have the option to add Theft and Accidental Damage Insurance during checkout. This insurance is provided and managed by our insurance partner, CityMain.
What does the insurance cover?
CityMain provides cover for:
- Accidental damage
- Theft
The policy also includes worldwide protection for up to 90 days in any 12-month period.
When does my cover start?
If you choose to purchase the insurance, your cover starts from the date you receive your device.
The policy then continues on a monthly rolling basis, provided your monthly premium is paid by Direct Debit.
Your first month of cover is free.
How does CityMain receive my details?
If you purchase insurance at checkout, the information required to set up your policy is securely shared with CityMain.
CityMain will contact you to:
- Confirm your insurance cover
- Provide your policy information
- Confirm your Direct Debit arrangement
Where can I get a copy of my insurance documents?
Insurance documents can be obtained directly from CityMain.
How do I make a claim?
To make a claim, please contact CityMain directly through their online claims service:
I have a question about my insurance
CityMain manages all insurance policies and claims.
Because we don't have access to insurance accounts or policy details, any questions about your cover should be directed to CityMain.
I want to make a complaint
If you're unhappy with the service you've received from CityMain, you'll need to contact them directly so they can investigate your complaint.