My Account

Account Access

• How do I register?
• How do I sign into my account?
• I've forgotten my password
• What is Two-Factor Authentication?

Account Management

• How do I change the email address on my account?
• How do I delete my account?
• How do I unsubscribe from marketing messages?

Account Activity

• Can I use the same musicMagpie account to Buy, Sell, and Rent?
• Where can I view my order history?

Tech

Buying Refurbished Tech

• What does "Magpie Certified Refurbished Tech" mean?
• What Tech products do you sell?
• Are all of your Tech items covered by a warranty?
• I've got a message on my phone about replacement parts. What does this mean?
• What condition can I expect my device to be in?

Network & SIM

• Are your mobile phones unlocked to any network?
• Will my phone come with a SIM card?

Accessories

• What accessories are included with Tech products?

Device Support

• How do I back up the data on my device?
• How do I obtain the IMEI number of my device?

Media

FAQs

• What Media products do you sell?
• How do multibuy offers work?
• What condition can I expect my media item to be in?

Orders

FAQs

• I'm having problems with my basket or checkout
• What will I receive with my order?
• What is CityMain Insurance?
• Why haven't I received my order confirmation email?
• When will an out-of-stock item be available again?

Delivery

Tracking

• How do I track my order?
• "I've missed my delivery"
• "My order was returned to sender"
• "My tracking hasn't updated"
• "My parcel says delivered but I don't have it"

FAQs

• Where is my order?
• When will my order arrive?
• Do you deliver internationally?
• Will my items arrive separately?
• Can I change my delivery address?

Payment

General Payments

• How can I get an invoice for my order?
• How can I pay for my order?
• Why am I seeing two payments for a single order?
• Why can't I proceed with my payment?

PayPal Credit

• What is PayPal Credit?

Klarna

• What is Klarna?

Discounts & Promotions

FAQs

• Do you offer discount codes?
• How does Student Discount work?
• How does your Refer a Friend scheme work?
• Why isn't my discount or promo code working?

Returns, Refunds, and Cancellations

General

• Media Returns, Refunds, and Cancellations
• Tech Returns, Refunds, and Cancellations
• Are returns free?
• Can I return items from outside of the UK?
• How will I be refunded?
• I have cancelled my order. When will I receive my refund?

Preparing Tech for Return

• How can I remove my iCloud account from my device?
• How can I remove my Samsung account from my device?

Other

Store Information

• How can I leave feedback about the website?
• What is your Privacy Policy?
• Why can't I access the musicMagpie site?
• Why can't I find the product information I'm looking for?