If you're having trouble adding items to your basket, your basket is empty unexpectedly, or you're unable to complete checkout, there are a few steps you can try to resolve the issue:
Refresh your basket
Start by:
- Refreshing the page.
- Closing and reopening your browser.
- Signing out and back in to your account.
Then try adding the item to your basket again.
Clear your browser cookies and site data
Basket and checkout issues can sometimes be caused by expired cookies or saved website data. Clearing these files and then returning to the website may resolve the problem.
After clearing your browser data:
- Close your browser.
- Reopen the website.
- Add your items to your basket again.
- Continue to checkout.
Try Guest Checkout
If you're signed in and continue to experience issues, you can try completing your purchase using Guest Checkout instead.
To do this:
- Sign out of your account.
- Add the items you'd like to purchase to your basket.
- Proceed to checkout.
- Select Guest Checkout, Express Checkout or Checkout Now (where available).
I'm still unable to place my order
If you've tried the steps above and are still experiencing problems, please contact us with:
- A description of the issue.
- The device and browser you're using.
- Any error messages you're seeing.
This will help us investigate the problem more quickly.