If you're having trouble adding items to your basket, your basket is empty unexpectedly, or you're unable to complete checkout, there are a few steps you can try to resolve the issue:
1) Refresh your basket
Start by signing out and back in to your account and adding the item to your basket again
If this doesn't fix the issue, try both refreshing the page and closing and reopening your browser.
2) Clear your browser cookies and site data
Basket and checkout issues can sometimes be caused by expired cookies or saved website data. Clearing these files and then returning to the website may resolve the problem.
After clearing your browser data:
- Close your browser
- Reopen the website
- Add your items to your basket again
- Continue to checkout
Alternatively, if shopping on our website, try using your browser’s incognito mode to make your purchase.
3) Try Guest Checkout
If you're signed in and continue to experience issues, you can try completing your purchase using Guest Checkout instead.
To do this:
- Sign out of your account
- Add the items you'd like to purchase to your basket
- Proceed to checkout
- Select Guest Checkout, Express Checkout or Checkout Now (where available)
4) Use our app / website
If purchases aren’t working on our website, try the latest version of our app, or vice versa.
Still can't place your order?
If you've tried the steps above and are still experiencing problems, please contact us with:
- A description of the issue
- The device and browser you're using
- Any error messages you're seeing
These details will help us investigate the problem more quickly.