We understand that seeing two payments for the same order can be worrying, but in most cases it doesn't mean you've been charged twice.
This usually happens when a payment is still being processed and one of the transactions is showing as pending.
A pending transaction is a temporary authorisation from your bank or payment provider while the payment is being processed. During this time, you may see both a pending transaction and a completed transaction relating to the same order.
Once the payment has finished processing, the pending transaction should disappear and only the completed payment will remain. This normally takes a few days, depending on your bank or payment provider.
PayPal customers
This is most commonly reported by customers using PayPal. If you paid with PayPal and can see a pending transaction, you can find more information on the PayPal website:
https://www.paypal.com/uk/money-hub/article/how-does-a-pending-transaction-work
I'm still seeing two charges
If you're still seeing two completed payments for the same order after a few days, please contact us and we'll be happy to investigate.