Once we've confirmed and processed your cancellation, we'll issue your refund to the original payment method used to place your order.
We'll email you to confirm when your refund has been processed.
When does the refund timescale begin?
Refund times begin once we've confirmed and processed your cancellation.
How long will my refund take?
The time it takes for your refund to appear depends on the payment method used.
- Debit and credit card refunds can take up to 3 working days to appear in your account, depending on your bank.
- PayPal refunds are usually received within 24 hours.
I haven't received my refund
If you haven't received your refund within the expected timeframe, please contact our Customer Service Team.
We'll be happy to investigate this for you.