We'll always try to send your items together where possible.
However, some orders may arrive in more than one parcel.
Why have my items been sent separately?
Orders can sometimes be split into multiple parcels for a variety of reasons, including:
- The items you've ordered.
- Packaging requirements.
- How the order is processed for delivery.
I've only received part of my order
If you've only received some of the items from your order, there's no need to worry.
The remaining items may still be on their way to you in a separate parcel.
I'm still waiting for part of my order
If the expected delivery timeframe has passed and you're still waiting for part of your order, please contact our Customer Service Team.
We'll be happy to investigate and provide an update on your order.