Are returns free?

Any faulty or incorrect items can be returned to us for FREE.
We will provide you with a free Royal Mail return QR code so you can send this back to us, this covers both Media and Tech items.
If you want to return a Tech item because it's unwanted, we will provide a free QR code to send the device back via your nearest post office, this can be done via My Account. Simply find the order in your order history, choose the reason for the return and generate the return.
All Media returns are handled by our Customer Service Team, so please contact them if you'd like to enquire about the return of a Media product.
If you change your mind about a Media item, and no longer want it, you will be responsible for the postage cost to return the item.
Have more questions? Contact Us