Whether a return is free depends on the item you're returning and the reason for the return.
Faulty or incorrect items
Yes.
If you've received a faulty or incorrect item, you can return it to us free of charge.
We'll provide a Royal Mail QR code so you can return the item at no cost.
This applies to both Media and Tech items.
Unwanted Tech items
Yes.
If you've changed your mind about a Tech item, you can return it free of charge in line with our returns policy.
To arrange a return:
- Sign in to My Account.
- Find the relevant order.
- Select Return Item.
- Choose your reason for return.
- Generate your returns QR code.
Take your QR code to your local Post Office and they'll print the returns label for you.
Unwanted Media items
No.
If you've changed your mind about a Media item, you'll need to arrange and pay for the return postage yourself.
To arrange a Media return, please contact our Customer Service Team and we'll explain the next steps.