Whether your item is unwanted, damaged or not as expected, we're here to help.
What is your returns policy for Media items?
All Media items are covered by our quality guarantee. If you receive an item that doesn't meet our expected standards, we'll be happy to arrange a refund or replacement.
If you've simply changed your mind, you can return an unwanted Media item within 30 days of receiving your order.
Please note:
- Return postage costs for unwanted Media items are your responsibility.
- Unwanted returns should generally be sent back within 14 days of requesting the return.
- Returns requested more than 30 days after delivery won't be accepted.
How do I return a Media item?
To arrange a return, please contact our Customer Service team. We'll provide instructions on how to send your item back to us.
To help us process your return as quickly as possible:
- Use the original packaging where possible.
- Include your order number inside the parcel.
- Let us know the reason for the return if applicable.
What if my item was part of a special offer?
Items purchased as part of a promotion are still covered by our money-back guarantee.
If you only return part of a promotional bundle, we'll refund the appropriate proportion of the offer price.
For example, if you purchased items as part of a 3 for £10 promotion and returned one item, we'd refund one third of the total purchase price.
When will I receive my refund or replacement?
Once your return arrives with our Returns Team, we'll inspect the item and process your refund or replacement as quickly as possible.
We aim to process Media returns within 5 to 7 days of receiving them.
Refunds are always sent back using the original payment method used when the order was placed.
After your refund has been processed:
- Debit or credit card payments can take up to 3 working days to appear in your account, depending on your bank.
- PayPal refunds are usually received within 24 hours.
If you haven't received your refund within these timeframes, please contact our Customer Service team and we'll be happy to help.