"My tracking hasn't updated"

Once your order has been dispatched, it can take a little time for tracking information to appear or update.

If your tracking hasn't updated yet, we recommend waiting 24 to 48 hours and checking again.

You can track your parcel using the links below:

• Royal Mail: https://www.royalmail.com/track-your-item
• Evri: https://www.evri.com/track-a-parcel

Please note that tracking updates can occasionally be delayed, particularly during busy periods.

It's been more than 48 hours and my tracking still hasn't updated

If your tracking hasn't updated for more than 48 hours, please continue to monitor the tracking page for any new updates.

I still haven't received my order

If it's been more than 7 working days since your order was dispatched and you haven't received your parcel, please contact us and we'll be happy to look into it for you.