If your parcel has been returned to sender by the courier, please contact us and we'll be happy to help.
Parcels are sometimes returned to sender because:
- The delivery address was incomplete or incorrect.
- Multiple delivery attempts were unsuccessful.
- The parcel could not be delivered by the courier.
When you contact us, please provide:
- Your order number
- Your delivery address
- Any information shown on the tracking page
This will help us investigate the issue as quickly as possible.
Will my order be resent?
Once we've checked the status of your order, we'll advise you on the next steps. This may include arranging a replacement order or discussing a refund where appropriate.