I've cracked my device. Is this covered within my warranty?

Unfortunately, our warranty does not cover accidental damage. This includes, but is not limited to,:

  • Any cosmetic damage to screens, fascias and surrounds, such as casing, including instances of discolouration, fading, scratches, cracks, chips, snaps and dead pixels.
  • Evidence of liquid damage.
  • Issues that arise due to tampering; misuse; unauthorised adjustments, or the download/implementation of unauthorised, malicious or illegal software by the owner of the device, or any third party, excluding any companies or third parties that we have a working relationship with. This includes instances of jailbreaking and network unlocking;
  • Any loss or damage to data on your device.
  • Faults that arise as a result of pairing the device with another external product. 

If a device is returned and shows signs of accidental damage, this will not be covered under our warranty and the device will be returned to you unrepaired.


Have more questions? Contact Us