Returns & Refunds

Tech

• How do I return a Tech item?
• I've cracked my device. Is this covered within my warranty?
• What is your returns policy for Tech items?
• How can I remove my iCloud account from my device?
• How can I remove my Samsung account from my device?
• What is the timeframe for my return to be processed?

Media

• What if I want to return a media item that was part of a special offer or promotion?
• What is your returns policy for Media items?
• How do I return a Media item?
• I've returned a Media item. When will I receive my refund or replacement?

Refunds

• Can I return my item for a refund?
• How will I be refunded?
• I have cancelled my order. How long will it take to receive my refund?

General

• What courier do you use for returns?
• What is a QR code?
• Can I return from outside of the UK?
• Are returns free?
• Will I receive a replacement or a refund once I've returned my item?