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  2. Returns & Refunds

Returns & Refunds

Tech

  • How do I return a Tech item?
  • I've cracked my device. Is this covered within my warranty?
  • What is your returns policy for Tech items?
  • How can I remove my iCloud account from my device?
  • How can I remove my Samsung account from my device?
  • What is the timeframe for my return to be processed?

Media

  • What if I want to return a media item that was part of a special offer or promotion?
  • What is your returns policy for Media items?
  • How do I return a Media item?
  • I've returned a Media item. When will I receive my refund or replacement?

Refunds

  • Can I return my item for a refund?
  • How will I be refunded?
  • I have cancelled my order. How long will it take to receive my refund?

General

  • What courier do you use for returns?
  • What is a QR code?
  • Can I return from outside of the UK?
  • Are returns free?
  • Will I receive a replacement or a refund once I've returned my item?

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