How do I return a Tech item?

We accept returns for our Tech items for a number of reasons. 

We offer a free 12-month warranty with every Tech item we sell. If there are any faults with the item within the first 12 months of owning it, we offer a repair or replacement for free. 

Alternatively, if you are within our refund period, and have changed your mind, we provide a free returns label for the item to be sent back to us. 


How do I request a return?

To request a return, please go to My Account.

Find your order and click View / Track Order 

Click Return Item

Select the device and reason from the drop down, and we will send you a Royal Mail QR code which is prepaid to return the device.

You will be emailed a QR code to return your device via your nearest Post Office. Take your QR code with you and they will scan it to print a label, attach it to your box and return it back to us.


How should I prepare my order for return?

We advise customers use a box or their original packaging to return an item, to ensure it is protected when in transit. If using a postage box previously used, please be sure to remove any existing postage labels to avoid confusion in transit.

Make sure to keep a copy of your tracking receipt so you can track the progress of your return, and for insurance purposes. You should not dispose of your receipt until our Returns Team have contacted you to confirm the processing of your return has begun. 

Before returning the device, please ensure you have done the following:

Removed the iCloud or Samsung Account from the device

Remove all SIM cards and external memory cards from the device

Remove all data and back it up 

Unfortunately, we are unable to process a return if the device is still locked to an iCloud or Samsung account, therefore we will send you an email to keep you updated if your device is returned with any account locked to it.

Devices that have a Google Lock present will be returned back to you, as we cannot unlock these remotely.

If you are unable to process the return request using your online account, please contact our Customer Service team, and they will be able to assist further. 

Further information about our 12-month warranty and certified refurbishment process can be read here.

Have more questions? Contact Us