Changed your mind on that tech item you purchased on the musicMagpie store? Don't worry, we offer a free returns service for unwanted tech items within 14 days of purchase.
Our returns process:
To request a return:
- Go to My Account
- Find your order and click View / Track Order
- Click Return Item
- Select the device and reason for return from the drop down menu
You will be emailed a QR code to return your device via your nearest Post Office. Take this QR code with you and they will scan it to print a label, attach it to your box, and return it back to us.
Your refund will then be processed using the same method of payment used in the original transaction. We aim to refund all tech items within 2-3 working days of having received them at our warehouse.
If you paid by debit or credit card, it can take up to 3 working days from the date the refund was processed to show on your account. If you paid by PayPal, you should receive your refund within 24 hours of the refund being processed.
If you are unable to process the return request using your online account, please contact our Customer Service team, and they will be able to assist further.
Please Note: Express shipping is not refunded in the event that an item is returned, unless there was a delay with the courier delivery timeframe.
'How should I prepare my order for return?'
We advise customers to use a box or their original packaging to return an item to ensure it is protected when in transit. If using a postage box previously used, please be sure to remove any existing postage labels to avoid confusion in transit.
Make sure to keep a copy of your tracking receipt so you can track the progress of your return, and for insurance purposes. You should not dispose of your receipt until our Returns Team have contacted you to confirm the processing of your return has begun.
Before returning the device, please ensure you have done the following:
- Removed the iCloud or Samsung Account from the device
- Remove all SIM cards and external memory cards from the device
- Removed all data and backed it up
Unfortunately, we are unable to process a return if the device is still locked to an iCloud or Samsung account, therefore we will send you an email to keep you updated if your device is returned with any account locked to it.
Devices that have a Google Lock present will be returned back to you, as we cannot unlock these remotely.