We recommend backing up your data regularly, especially before returning a device to us.
Apple devices
You can back up your data using:
- iCloud
- A Mac
- A Windows PC with iTunes installed
For the latest instructions, please visit Apple's support website.
Samsung devices
You can back up your data using:
- A Samsung account
- A Google account
- Samsung Smart Switch
For the latest instructions, please visit Samsung's support website.
Before returning your device
Please make sure you:
- Back up any important data.
- Remove your personal information.
- Remove any iCloud, Samsung or Google accounts linked to the device.
Need help?
If you're having trouble backing up your device, we recommend visiting the manufacturer's support website for the latest guidance.