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musicMagpie Store Help Centre

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Tech

General

  • What does "Magpie Certified Refurbished Tech" mean?
  • Are all of your Tech items covered by a warranty?
  • I've got a message on my phone about the parts that have been used to refurbish it. What does this mean?
  • Will my phone come with a sim card?
  • How do I obtain the IMEI number of the device I have purchased?
  • Will you unlock my device so it can be used on any network?
See all 9 articles

Condition

  • My device isn't in the condition described. What do I do?
  • Do you use genuine Apple parts?
  • What condition do you sell Tech in?
  • What does "pristine" condition mean?
  • What does "very good" condition mean?
  • What does "good" condition mean?
See all 8 articles

Accessories

  • What accessories do your Tech products come with?
  • I've received my device but the accessories are missing. What should I do?

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