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Shopping Help Centre
My Account
Account Access
How do I register?
How do I sign into my account?
I've forgotten my password
What is Two-Factor Authentication?
Account Management
How do I change the email address on my account?
How do I delete my account?
How do I unsubscribe from marketing messages?
Account Activity
Can I use the same musicMagpie account to Buy, Sell, and Rent?
Where can I view my order history?
Orders
FAQs
I'm having problems with my basket or checkout
What is CityMain Insurance?
Why haven't I received my order confirmation email?
When will an out-of-stock item be available again?
Buying Tech
Our Refurbished Tech
What does "Magpie Certified Refurbished Tech" mean?
What Tech products do you sell?
Are all of your Tech items covered by a warranty?
I've got a message on my phone about replacement parts. What does this mean?
What condition can I expect my device to be in?
Network & SIM
Are your mobile phones unlocked to any network?
Will my phone come with a SIM card?
Accessories
What accessories are included with Tech products?
Device Support
How do I back up the data on my device?
How do I obtain the IMEI number of my device?
Returns, Refunds, and Cancellations
Returning unwanted or faulty Tech
How can I remove my iCloud account from my device?
How can I remove my Samsung account from my device?
Buying Media
FAQs
What Media products do you sell?
How do multibuy offers work?
What condition can I expect my media item to be in?
Returns, Refunds, and Cancellations
Returning unwanted or faulty Media
Delivery
Tracking
How do I track my order?
"I've missed my delivery"
"My order was returned to sender"
"My tracking hasn't updated"
"My parcel says delivered but I don't have it"
FAQs
Where is my order?
When will my order arrive?
Do you deliver internationally?
Will my items arrive separately?
Can I change my delivery address?
Payment
General
How can I get an invoice for my order?
How can I pay for my order?
Why am I seeing two payments for a single order?
Why can't I proceed with my payment?
PayPal Credit
What is PayPal Credit?
Klarna
What is Klarna?
Discounts & Promotions
FAQs
Do you offer discount codes?
How does Student Discount work?
How does your Blue Light Card discount work?
How does your Refer a Friend scheme work?
Why isn't my discount or promo code working?
Returns, Refunds, and Cancellations
General
Are returns free?
Can I return items from outside of the UK?
How will I be refunded?
I have cancelled my order. When will I receive my refund?
Other
Store Information
How can I leave feedback about the website?
What is your Privacy Policy?
Why can't I access the musicMagpie site?
Why can't I find the product information I'm looking for?
Can't find what you're looking for?
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